Service Credit Policy

Section 1 — Definition of Service Credits

1.1. Service credits are prepayments for advertising media services to be rendered by LumoVibe Media LLC.

1.2. When a Publisher or client makes a payment to LumoVibe, such payment is classified as a service credit—a prepayment for future advertising campaign management services including, but not limited to, ad spend execution, platform management, traffic optimization, and performance reporting.

1.3. Service credits represent an obligation by LumoVibe to deliver advertising media services of equivalent value, not to hold, store, or return funds.

Section 2 — Nature of Service Credits

2.1. Service credits are NOT deposits, stored value, e-money, or any form of financial instrument.

2.2. Service credits do not constitute a loan, investment, security, futures contract, or any other financial product regulated under federal or state financial services laws.

2.3. The issuance and acceptance of service credits does not create a debtor-creditor relationship, an investment relationship, or any fiduciary duty between LumoVibe and the paying party.

Section 3 — Non-Refundable

3.1. All service credits are non-refundable upon application to campaign services.

3.2. Once a service credit has been applied to campaign costs (including ad spend, platform fees, and management fees), the corresponding payment is considered fully earned by LumoVibe and is not subject to refund, reversal, or chargeback.

3.3. In the event of a disputed transaction, the resolution process outlined in Section 10 of this Policy shall apply.

Section 4 — Non-Transferable

4.1. Service credits cannot be transferred to another party or withdrawn as cash.

4.2. Service credits are issued to a specific account holder and may only be used by the original purchaser for services rendered by LumoVibe Media LLC.

4.3. Any attempt to transfer, assign, sell, or pledge service credits to a third party is strictly prohibited and will result in immediate forfeiture of the credits and potential account termination.

Section 5 — Usage of Service Credits

5.1. Credits are applied exclusively toward campaign costs including but not limited to ad spend, platform fees, and management fees.

5.2. The allocation of service credits across campaign costs is determined by LumoVibe at its sole discretion, based on campaign requirements and optimization objectives.

5.3. Service credits may not be used for any purpose other than the advertising media services provided by LumoVibe.

Section 6 — Revenue Recognition

6.1. Service credits are recognized as revenue by LumoVibe upon receipt and are applied to service delivery costs.

6.2. For accounting and tax purposes, payments received for service credits are treated as revenue earned for services to be delivered, in accordance with applicable accounting standards.

6.3. LumoVibe is not required to maintain service credit payments in a segregated account or trust.

Section 7 — No Interest

7.1. No interest accrues on service credit balances.

7.2. Service credit balances do not earn interest, dividends, or any other form of return. The holder of service credits is not entitled to any financial return on the credited amount beyond the advertising media services for which the credits were purchased.

Section 8 — No Custodial Relationship

8.1. LumoVibe does not act as custodian, escrow agent, or fiduciary with respect to service credit payments.

8.2. The relationship between LumoVibe and the purchaser of service credits is strictly that of a service provider and client. LumoVibe has no obligation to safeguard, segregate, or return service credit funds.

8.3. LumoVibe does not hold funds on behalf of any party and does not operate as a money services business, payment processor, or financial institution.

8.4. For all advertising transactions, LumoVibe acts as principal — not as agent, trustee, or fiduciary for Publisher. Publisher pays LumoVibe for services; LumoVibe independently manages advertising accounts and relationships with monetization partners.

Section 9 — Expiration

9.1. Unused service credits expire 12 months from the date of purchase.

9.2. Upon expiration, unused service credits are forfeited and no refund, credit, or compensation will be provided for expired credits.

9.3. LumoVibe may, at its sole discretion, provide written notice to account holders prior to credit expiration; however, LumoVibe is not obligated to provide such notice.

Section 10 — Disputes

10.1. Any disputes regarding service credits must be submitted in writing within thirty (30) days of the transaction in question.

10.2. Disputes should be directed to:

10.3. LumoVibe will acknowledge receipt of the dispute within five (5) business days and will endeavor to resolve the matter within thirty (30) business days. All determinations made by LumoVibe regarding service credit disputes are final and binding.